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Service Guarantee

Top-Rated Group Travel Services

Ninety-eight percent of ACIS Group Leaders rate their overall experience good to excellent. We’re so confident you’ll agree that we’re going to guarantee it! The ACIS Service Guarantee is our written pledge that your entire trip experience—from your first contact with us all the way through to your post-trip review—will be first-rate.

If upon your return, you feel that your overall experience does not deserve a good or excellent rating, we will invite you to be our guest at our next Global Conference in London and provide a $1,000 scholarship to be used as you see fit on your next ACIS tour.

This specific guarantee applies to our international tours. Group leaders considering a trip to the U.S. or Canada should visit our ACIS USA/ACIS Visit Canada Service Guarantee page for details on our guarantee for these destinations.
 

What to Expect with ACIS

Expand and collapse details on our Service Guarantee below by clicking the arrows next to each bullet.

Guaranteed Single Rooms for Group Leaders
Relax in the comfort and privacy of your own room1 when you lead a group of at least 6 participants. You may, of course, choose to share a room with a companion.
3- and 4-star Hotels in Convenient Locations
With ACIS, you'll travel in style. We promise you'll stay in comfortable hotels near points of interest.2
More Room for your Participants
We use double or triple rooms on all our tours.
Service of Top-Trained Tour Managers
ACIS Tour Managers are travel gurus. They thrive on sharing their passion for different cultures and giving you and your participants the opportunity to see the world through the eyes of those who live and work there. They speak the language, know the sights to see and best ways to get there—they are your partners in education.
Confirmed flight information at least 45 days prior to departure
With information early, you'll be able to plan well in advance for getting your group together at your departure airport.3
Air-Conditioned Touring Buses
ACIS only uses modern, well maintained touring buses with fully-functioning air conditioning systems—our participants deserve comfort.
Our Renowned “RED CARD” System
Our Red Card System enables you to activate our 24/7 worldwide network to solve any problem. Enjoy peace of mind knowing that if something on tour does fall short of expectations you will simply hand the Red Card you received in your pre-departure materials to your tour manager and he or she, along with the ACIS network of overseas local offices and our 24/7 worldwide duty officer system, will jump into action and resolve the problem immediately.

1 This single room offer for group leaders is not transferable and does not apply to overnight trains, ferries or cruises.

2 Confirmed hotel information is available at least 30 days prior to departure. Check out the great places you’ll be staying well before you leave.

3 If circumstances beyond our control prevent us from meeting this 45-day mark, we will remain in close contact with you until your flights are finalized. Last minute flight changes enacted by airlines do of course sometimes occur and we will contact you immediately should such a change affect your group.


France
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Trust the Numbers 


  • 99% of ACIS Group Leaders rate their overall satisfaction good to excellent
  • 99% of ACIS Group Leaders rate our educational content good to excellent
  • 97% of ACIS Group Leaders would recommend us to a colleague
  • 98% of ACIS Group Leaders rate our tour managers good to excellent
Percentages for travel in 2016