# 1: WE LISTEN
When it comes to planning your trip, we think the “you” part of “your trip” is important. That’s why our International Program Team take the time to get to know you and learn what you want from your trip. They are then able to use their expertise to ensure you get the perfect tour for YOU! |
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# 2: NO BAIT AND SWITCH
We don’t understand overpromising and under-delivering. We want to partner with you and build a longstanding relationship, not just make a quick buck. And we’re up front with everything. As a small group, if you need to be moved to a different trip, we’ll offer you more options and communicate your options earlier. There’s no signing up for Italy and ending up in England around here. |
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# 3: OUR TOUR MANAGERS
“Exceptional. I cannot say enough how everyone adored Nil.” “Raquel was excellent. In fact I can’t imagine going back and traveling without her!” ACIS Tour Managers are carefully selected, rigorously trained, artfully matched with group leaders and wholly supported by our overseas network. It’s no wonder they are so adored. |
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# 4: HOTELS WHERE YOU WANT TO BE
Would you rather stay steps from Kensington Gardens or within earshot of Heathrow? We thought so—that’s why we have the most centrally located hotels in the business. Commuting two hours a day is a waste of your precious overseas time. And comfort is essential, which is why all of our hotels are three- and four-star rated. |
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#5: AUTHENTIC AND SATISFYING MEALS
Food’s an important part of the culture. With us you experience it. Paella in Spain, pasta in Italy—it’s all food your students will eat and enjoy. Save the unappetizing mystery meats during early seatings at suburban hotels and emergency trips to fast food joints for the other guys. |
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# 6: COMFORTABLE TRANSPORTATION
Let’s face it, the time you spend getting from here to there isn’t going to be your favorite part of the trip. We make the hassles of transportation easier with flights as direct as possible, 4-berth couchettes on overnight trains and buses that are clean, not packed to capacity and operated by reputable companies and drivers. These choices allow you to arrive in a new city feeling somewhat refreshed versus thinking of your transit as a penance for past sins. |
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# 7: WE EXPECT THE UNEXPECTED
In travel things happen—illness, lost passports, even volcanic ash clouds. Our culture of care demands that we sweep in during an emergency (no matter how large or small) and save the day. Something falling short of your expectations? We’re experts at fixing things fast. Hopefully you won’t need to discover this for yourself, but isn’t it reassuring to know we’re here if you need us?
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# 8: DESTINATION EXPERTISE
Our itineraries are crafted on 35 years of experience to maximize your time. From getting you into the Tower of London just as it opens and before the crowds arrive to an evening bike tour of Munich, your trip will run like clockwork because it’s been designed by experts who wouldn’t settle for anything less.
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# 9: MORE INCLUSIONS
We include more. It’s not even close. Some are tour highlights like French cooking lessons or bullranch visits. Others are smaller touches like 24-hour vaporetto passes or timed entrances to the Accademia, which you might not think about until you’re reaching into your wallet or waiting in line for the umpteenth time on your trip. The reality is that low prices come from including less. We think you deserve more.
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# 10: EDUCATION IS EVERYWHERE
Education on an ACIS trip doesn’t happen on a schedule; it’s a constant—woven into the fabric of everything we do. Our tour managers don’t just know the information, they know how to deliver it so students are engaged. And the itineraries are designed to connect students with the people and culture they’re visiting, which is why hands-on Cultural Connections are included on every tour.
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