Service Guarantee

ACIS Group at Machu Picchu

Ninety-nine percent of ACIS Group Leaders rate their overall experience good to excellent. We’re so confident you’ll agree that we’re going to guarantee it! The ACIS Service Guarantee is our written pledge that your entire trip experience—from your first contact with us all the way through to your post-trip review—will be first-rate.

If upon your return, you feel that your overall experience does not deserve a good or excellent rating, we will invite you to be our guest at our next Global Conference in London and provide a $1,000 scholarship to be used as you see fit on your next ACIS tour. No questions asked and no strings attached!

 

 

What to Expect with ACIS

Expand and collapse details on our Service Guarantee below by selecting the + and - signs for each bullet.

+ Guaranteed Single Rooms for Group Leaders

Relax in the comfort and privacy of your own room¹ when you lead a group of at least 6 participants. You may, of course, choose to share a room with a companion.

+ 3- and 4-star Hotels in Convenient Locations

With ACIS, you’ll travel in style. We promise you’ll stay in comfortable hotels near points of interest.

+ Double or Triple Rooms for your Participants

No cramped quadruple-rooms for your group!

+ A Single Dedicated Tour Consultant

You’ll work with an expert tour consultant from the moment you begin planning an ACIS tour to your final last minute questions. At ACIS you can feel assured that what you’re promised will be delivered—we’ll never pass you off to another department where your preferences could get lost in transition.

+ Service of Top-Trained Tour Managers

ACIS Tour Managers are travel gurus. They thrive on sharing their passion for different cultures and giving you and your participants the opportunity to see the world through the eyes of those who live and work there. They speak the language, know the sights to see and best ways to get there—they are your partners in education.

+ Confirmed flight information at least 45 days prior to departure

With information early, you'll be able to plan well in advance for getting your group together at your departure airport.

+ Confirmed Hotel Information at Least 30 Days Prior to Departure

Check one more key item off your list!

+ Air-Conditioned Touring Buses

ACIS only uses modern, well maintained touring buses with fully-functioning air conditioning systems—our participants deserve comfort.

+ 4-berth Couchettes for Overnight Train Trips

Your group will sleep in 4-berth couchettes, as opposed to more crowded 6-berth couchettes, whenever such space is available.

+ Our Renowned “RED CARD” System

Enabling you to Activate our 24/7 Worldwide Network to Solve any Problem Enjoy peace of mind knowing that if something on tour does fall short of expectations you will simply hand the Red Card you received in your pre-departure materials to your tour manager and he or she, along with the ACIS network of overseas local offices and our 24/7 worldwide duty officer system, will jump into action and resolve the problem immediately.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

1 This single room offer for group leaders is not transferable and does not apply to overnight trains, ferries or cruises.

2 ACIS proudly includes three two-star hotels in our lodging portfolio—the Hotel Printania in Dinard, France, the Hotel France et Chateaubriand in Saint-Malo, France and the Hotel Alexandra in Fort William, Scotland – due to their excellent services and regional authenticity.

3 Quadruple rooms are used on our tours in the US and Bermuda.

4 If circumstances beyond our control prevent us from meeting this 45-day mark, we will remain in close contact with you until your flights are finalized. Last minute flight changes enacted by airlines do of course sometimes occur and we will contact you immediately should such a change affect your group.

5 If the possibility of a hotel upgrade exists or in the rare case that a hotel overbooks itself, we will contact you immediately to discuss your options.