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Service Guarantee

Top-Rated Group Travel Services

Ninety-eight percent of ACIS Group Leaders rate their overall experience good to excellent. We’re so confident you’ll agree that we’re going to guarantee it! The ACIS Service Guarantee is our written pledge that your entire trip experience—from your first contact with us all the way through to your post-trip review—will be first-rate.

If upon your return, you feel that your overall experience does not deserve a good or excellent rating, we will invite you to be our guest at our next Global Conference in London and provide a $1,000 scholarship to be used as you see fit on your next ACIS tour.
 

What to Expect with ACIS

Expand and collapse details on our Service Guarantee below by clicking the arrows next to each bullet.

Guaranteed Single Rooms for Group Leaders
Relax in the comfort and privacy of your own room1 when you lead a group of at least 6 participants. You may, of course, choose to share a room with a companion.
3- and 4-star Hotels in Convenient Locations
With ACIS, you'll travel in style. We promise you'll stay in comfortable hotels near points of interest.2
More Room for your Participants
We use double or triple rooms on all Insider and Classic tours with some quadruple rooms on our lower cost Explorer tours.3
Service of Top-Trained Tour Managers
ACIS Tour Managers are travel gurus. They thrive on sharing their passion for different cultures and giving you and your participants the opportunity to see the world through the eyes of those who live and work there. They speak the language, know the sights to see and best ways to get there—they are your partners in education.
Confirmed flight information at least 45 days prior to departure
With information early, you'll be able to plan well in advance for getting your group together at your departure airport.4
Air-Conditioned Touring Buses
ACIS only uses modern, well maintained touring buses with fully-functioning air conditioning systems—our participants deserve comfort.
4-berth Couchettes for Overnight Train Trips
Your group will sleep in 4-berth couchettes, as opposed to more crowded 6-berth couchettes, whenever such space is available.
Our Renowned “RED CARD” System
Our Red Card System enables you to activate our 24/7 worldwide network to solve any problem. Enjoy peace of mind knowing that if something on tour does fall short of expectations you will simply hand the Red Card you received in your pre-departure materials to your tour manager and he or she, along with the ACIS network of overseas local offices and our 24/7 worldwide duty officer system, will jump into action and resolve the problem immediately.

1 This single room offer for group leaders is not transferable and does not apply to overnight trains, ferries or cruises.

2 Confirmed hotel information at least 30 days prior to departure. Check out the great places you’ll be staying well before you leave.

3 Quadruple rooms are also used on our tours in the US and Bermuda.

4 If circumstances beyond our control prevent us from meeting this 45-day mark, we will remain in close contact with you until your flights are finalized. Last minute flight changes enacted by airlines do of course sometimes occur and we will contact you immediately should such a change affect your group.

Compare ACIS with Other Travel Companies with this Free Competitive Checklist

 


Trust the Numbers

  • 98% of ACIS Group Leaders rate their overall experience good to excellent.
  • 96% of ACIS Group Leaders would recommend us to another teacher/group leader.
  • 98% of ACIS Group Leaders rated the educational content of their trip as good to excellent.

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