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Automatic Payments

Here's How it Works

You choose a payment frequency (every 2 weeks, every 4 weeks, monthly, or quarterly) and your payments are automatically deducted from your checking or savings account.

Automatic Payment Advantages

  • FREE enrollment
  • Avoid late fees
  • 24/7 control over your trip budget and scheduled payments
  • Even payment amounts over a longer period of time
  • You can set your last payment to be processed approximately 45 days before you depart
To sign up for Automatic Payments, visit My Account.

FAQs

General Questions

What are Automatic Payments?
Automatic Payments make planning your trip budget easy because your payments are spread out evenly, giving you more time to pay. Plus, you choose a payment frequency (every 2 weeks, monthly, etc.) and we automatically deduct your payment from your checking or savings account.
Can I still make additional payments outside of Automatic Payments?
Yes, but any additional payments you make outside of the Automatic Payment Plan will not result in an immediate reduction in your scheduled payments. ACIS will adjust your final balance by the amount of these extra payments.
Who is eligible for Automatic Payments?
Everyone. However, you must sign up a minimum of 101 days prior to your tour's departure.
What are the benefits of the Ultimate Protection Plan?
The Ultimate Protection Plan provides the most enhanced travel protection, including health coverage, program interruption, baggage delay/loss and travel delay protection while on tour, an enhanced medical cancellation refund policy, and the most enhanced cancellation refund policy. For more details, refer to your Registration Booklet or download it at ACIS, Encore Tours, or Travel & Company.

Setting Up Your Payments

What's the difference between a payment schedule of 'every 4 weeks' and 'monthly'?
A payment schedule of every 4 weeks will deduct your payments every 28 days from the start date you select. If you choose monthly, your payments will be deducted once a month on the start date you choose (example: on the 15th of every month).
Why isn't 'quarterly' billing an option under payment frequency?
Quarterly billing will not be an option if your trip departure date does not allow enough time for a quarterly billing schedule.
Why are certain dates grayed out from the calendar?
You must choose to begin your payments no earlier than tomorrow’s date and we automatically select an end date/final payment of approximately 45 days before your trip departure date. All other dates will be grayed out.

Edits and Cancellations

How do I edit my payment schedule?
Log into My Account. Navigate to the Automatic Payments page and scroll to the bottom. Select the "Adjust Automatic Payments" link, which will take you back to Steps 1 & 2 of the registration process. You may have to re-enter your information.

Please note: You cannot enroll in Automatic Payments within 101 days of your departure date. Therefore, if you adjust or cancel within those 101 days, you will be placed back into our normal billing cycle.
How do I edit my billing information?
Log into My Account. Navigate to the Automatic Payments page and scroll to the bottom. Select the "Adjust Automatic Payments" link, which will take you back to Steps 1 & 2 of the registration process. You may have to re-enter your information.

Please note: You cannot enroll in Automatic Payments within 101 days of your departure date. Therefore, if you adjust or cancel within the 101 days, you will be placed back into our normal billing cycle.
How do I cancel Automatic Payments?
Log into My Account. To cancel, navigate to the Automatic Payments page and scroll to the bottom. Select the “Cancel Automatic Payments” link. Once you cancel, you will be placed back into our normal billing cycle. Please note that if you cancel Automatic Payments within 5 business days of your next scheduled payment, the payment may still get processed.
What happens when I cancel?
Once you cancel, you will be placed back into our normal billing cycle. Please note that if you cancel Automatic Payments within 5 business days of your next scheduled payment, the payment may still get processed.
If I cancel my Automatic Payment does that mean I cancel my trip?
No. Once you cancel your Automatic Payment subscription, you will be placed back into our normal billing cycle.
If I've previously cancelled my Automatic Payments, can I sign up again later?
Yes, you can cancel and re-enroll for Automatic Payments as long as your departure date is not within 101 days.
Why have I been withdrawn from my Automatic Payment Plan?
ACIS reserves the right to withdraw you from the plan if we encounter two consecutive unsuccessful payments because of insufficient funds.

Payments

What if I don't have enough money in my account on a day my payment is scheduled to be deducted?
The first time a payment fails due to insufficient funds, your Automatic Payments will be suspended. To re-activate, you must log into My Account, then navigate to Automatic Payments and select the Re-Activate Subscription button. Once you re-activate, any pending payments will be charged to your account.

ACIS reserves the right to withdraw you from Automatic Payments if we encounter two consecutive unsuccessful payments because of insufficient funds.
Will I receive a notification if there's a problem with a payment?
Yes. You will receive an “Automatic Payment Failed” email if we encounter an issue regarding your payment. The first time a payment fails due to insufficient funds, your Automatic Payments plan will be suspended. To re-activate, you must navigate to Automatic Payments and select the Re-Activate Subscription button. Once you re-activate, any pending payments will be charged to your account.

ACIS reserves the right to withdraw you from Automatic Payments if we encounter two consecutive unsuccessful payments because of insufficient funds
Why isn't my Automatic Payment reflected on my invoice in My Account?
Please allow one day from your scheduled payment date for your Automatic Payments to be reflected on your invoice.
Is there a bounce check fee?
Yes. A non-refundable $30 fee will be assessed each time an account payment is returned due to insufficient funds.
Will I be charged late fees?
No, you will not be charged late fees while enrolled in our Automatic Payments Plan. However, if you opt to withdraw from the plan or are withdrawn from the plan by ACIS due to non-payment, you will be responsible for ACIS' standard payment deadlines and late fees as defined in our Program Terms and Conditions, which can be viewed at the Download Centers at ACIS, Encore Tours, or Travel & Company.
Why do I need to approve my final payment?
If your last payment is more than your previous payments, we request that you approve this new amount. You'll receive an email titled, "Approving Your Final Payment," which will give you more details.
What if I don't approve my final payment?
You'll be required to make your final payment outside of your Automatic Payment plan.
What happens if I overpay?
Just before your final payment, ACIS will adjust your account for any extra payments.
What happens if I owe more money after the final payment?
Additional payments need to be made by credit card within My Account or by mailing in a cashier's check or money order to:

ACIS – Client Services
343 Congress Street, Suite 3100
Boston, MA 02210


Win a Free Trip!

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All 2015 participants who enroll in Automatic Payments are eligible to win a free trip. The winner will be announced on February 3, 2015.


2014 Free Trip Winner

Congratulations to Eric Giovani E. from Stockton, CA, who enrolled in an Automatic Payments plan in 2013 and won our contest! He will travel for FREE on his Los Pueblos Blancos trip to Spain in July. Want to be a lucky winner like Eric Giovani? Enroll in an Automatic Payments plan by logging into My Account.
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